Works alongside your existing PMS, email, and portal workflows
The Problem
Coordination fails before capability does.
At scale, maintenance doesn't fail because teams lack skill. It fails because coordination doesn't keep up with volume.
Requests flood in unstructured
Shared inboxes. No prioritisation. No consistent triage.
Requests flood in unstructured
Shared inboxes. No prioritisation. No consistent triage.
Teams lose hours to status chasing
Tenants, owners, and vendors all asking the same question: what's happening?
Teams lose hours to status chasing
Tenants, owners, and vendors all asking the same question: what's happening?
Jobs stall without anyone noticing
Contractors go silent. Delays compound. Issues surface only when tenants escalate.
Jobs stall without anyone noticing
Contractors go silent. Delays compound. Issues surface only when tenants escalate.
No single view of portfolio risk
Open, overdue, and at-risk work orders scattered across tools and threads.
No single view of portfolio risk
Open, overdue, and at-risk work orders scattered across tools and threads.
Live Walkthrough
See exactly how a request gets handled
A real scenario – from tenant email to completed repair.
Step 1 – Tenant Email
Subject: Water leaking from kitchen sink
“Hi, there’s water leaking from under the kitchen sink in my unit. It’s been dripping since this morning and is getting worse. Can someone come look at it?”
Step 2 – Automated Triage
Plumbing
High
Plumber
Unit number
Step 3 – Work Order Created
Building A
Plumbing leak
Step 4 – Vendor Dispatched
Metro Plumbing Co.
Preferred vendor – Plumbing
Step 5 – Repair Scheduled
Today, 11:00am
~45 minutes
Step 6 – Job Timeline
Step 7 – Job Completed
Visibility
Real-time job tracking
Full maintenance timelines
Control
Vendor routing logic
Automated dispatch workflows
Intelligence
Vendor performance tracking
Recurring issue detection
Vendor Intelligence
Measure every contractor. Route to the best.
Track response times, compare completion rates, and automatically route jobs to preferred vendors.
| Vendor | Avg Response | Completion | Jobs (30d) | Trend |
|---|---|---|---|---|
| Metro Plumbing Co. | 1.8h | 96% | 42 | |
| Apex Electrical | 2.1h | 94% | 38 | |
| ClearFlow HVAC | 3.4h | 89% | 27 | |
| SafeGuard Locksmiths | 1.2h | 98% | 19 |
Response Tracking
Time-to-acknowledge per vendor
Benchmarking
Completion rate comparison
Smart Routing
Auto-assign by trade and zone
Efficiency Gains
Track turnaround improvement
Maintenance Timeline
Every issue. One structured timeline.
Full visibility into repair progress – from first report to completed job.
Issue Reported
Tenant: 'Water leak under kitchen sink'
Triage Completed
Plumbing → Urgent → Harbour Tower 4B
Work Order Created
WO-2847 assigned to Metro Plumbing Co.
Vendor Confirmed
ETA: Monday 11:00am
Repair Completed
Pipe fitting replaced. Photos attached.
Job Closed & Logged
Tenant notified. Record archived.
What to Expect
The operational gains your portfolio unlocks.
Measured across live maintenance workflows
Efficiency compounds across response times, vendor performance, and team capacity as your portfolio grows.
< 2 min
First Response
Time from inbound request to first reply
< 30 min
Dispatch Time
Request received to vendor assigned
60–85%
Automated Handling
Requests completed without manual input
2–4×
Manager Capacity
Requests processed per manager
20–40%
Cycle Time Reduction
Request to completion
< 10%
Override Rate
Actions requiring human correction
~100%
Follow-Up Coverage
Jobs with complete communication lifecycle
100%
Audit Trail
Every action logged and timestamped
Scale Without Hiring
Teams managing 400 lots operate at 800+ capacity without additional headcount.
Faster Resolution
Structured triage and dispatch reduce total job duration.
Operational Traceability
Every maintenance event is recorded from intake to completion.
Implementation
Live in weeks, not months.
Every deployment includes dedicated onboarding, configuration support, and ongoing account management.
Dedicated Account Manager
A single point of contact for configuration, support, and ongoing optimisation.
Custom Configuration
Classification rules, vendor routing, escalation policies, and workflows built to your operations.
SLA-Backed Uptime
99.9% availability with proactive monitoring and 2-hour incident response.
Quarterly Reviews
Performance reports, usage analytics, and recommendations for workflow improvements.
Pricing
Pricing aligned with portfolio scale
Structured around the size and complexity of your portfolio.
Growth
200–500 units
$3k–$4k
/ month
≈ $6–$12 per unit
Scale
500–1,000 units
$5k–$7k
/ month
≈ $5–$10 per unit
Enterprise
1,000–2,000+ units
$8k–$10k+
/ month
≈ $4–$8 per unit
Final pricing depends on workflow complexity, vendor network, and implementation scope.
Includes setup, workflow configuration, and onboarding.